Returns & Exchanges

SÈVE pieces are selected with exceptional care and prepared to the highest standard before dispatch. If for any reason your piece is not right for you, we are here to help.

Eligibility

Returns and exchanges are accepted for Hong Kong orders only, within 14 days of confirmed delivery. To be eligible, the piece must be:

• Unworn and in its original condition
• Returned in original SÈVE packaging
• Accompanied by its HKJSL certificate in full

Jadeite is a natural material that responds to wear and environmental exposure. Returns will not be accepted if the piece shows signs of wear, polishing, chemical exposure or damage incurred after delivery, or if the piece has been altered, modified, repaired, resized, reset, treated or otherwise tampered with after delivery. The HKJSL certificate is considered integral to the piece and must be returned together.

If your piece is undergoing laboratory assessment for secondary certification, your 14-day return window is paused from the date the piece is received by the laboratory and resumes from the date it is returned to you.

Where a secondary certificate has been obtained at the client's request, both the piece and the certificate must be returned together for the return to be eligible. The cost of the secondary certificate will be reimbursed in full as part of the refund.

Until the returned item is received by us, the customer remains responsible for the item and bears the risk of loss, theft or damage during return transit.

Refunds

Eligible returns will be refunded in full to the original payment method within 7–10 business days of the returned piece being received and inspected.

Exchanges

If you would prefer to exchange your piece, you may apply its value toward any available SÈVE piece of equal or greater value. Exchanges follow the same eligibility conditions above.

Damaged or Defective on Arrival

• Replacement with an equivalent piece
• Store credit for the full purchase value
• Full refund to the original payment method

International Orders

International orders are not eligible for returns or exchanges. We encourage all international clients to review product details, stone specifications, and HKJSL certification documentation carefully before placing an order. Our team is available to answer questions prior to purchase.

Return Collection — Hong Kong

For all eligible Hong Kong returns, SÈVE offers two collection options:

Concierge Collection

Available for all pieces.

A member of the SÈVE team will arrange a visit at a time convenient to you to collect your piece directly. This gives us the opportunity to understand your experience, address any questions, and where relevant, present available alternatives in person.

SF Express

Available for pieces under HKD 50,000.

For acquisitions under HKD 50,000, we can arrange a complimentary SF Express pickup from your address upon request.

For pieces valued at HKD 50,000 and above, returns are coordinated exclusively via in-person collection. Please contact us to arrange this when initiating your return.

How to Initiate