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Warranty

Every SÈVE piece carries a two-year warranty from the date of purchase against manufacturing defects — including defects in setting construction, prong integrity, and clasp mechanism.

What this covers

Defects arising from the manufacturing process.

What this does not cover

  • Accidental damage, impact, or loss
  • Scratches or surface wear consistent with regular use
  • Damage caused by exposure to chemicals, solvents, or extreme heat
  • Alterations or repairs carried out by a third party not authorised by SÈVE
  • Loss or damage to jadeite stones resulting from improper wear or storage

For guidance on preventive care to preserve your piece:

→ Care Guide

Concierge Support

For warranty claims, service requests, or assessments, our Concierge team is here to guide you through the process. Please include your order number and a brief description of your request.

Monday–Saturday, 10:00–20:00 HKT
Messages received outside these hours will be answered the following business day.