Warranty
Every SÈVE piece carries a two-year warranty from the date of purchase against manufacturing defects — including defects in setting construction, prong integrity, and clasp mechanism.
What this covers
Defects arising from the manufacturing process.
What this does not cover
- Accidental damage, impact, or loss
- Scratches or surface wear consistent with regular use
- Damage caused by exposure to chemicals, solvents, or extreme heat
- Alterations or repairs carried out by a third party not authorised by SÈVE
- Loss or damage to jadeite stones resulting from improper wear or storage
For guidance on preventive care to preserve your piece:
Concierge Support
For warranty claims, service requests, or assessments, our Concierge team is here to guide you through the process. Please include your order number and a brief description of your request.
Monday–Saturday, 10:00–20:00 HKT
Messages received outside these hours will be answered the following business day.