Shipping & Delivery

Processing Time

Every SÈVE piece is hand-inspected and prepared for dispatch within 1–2 business days of order confirmation. Orders placed on weekends or Hong Kong public holidays will be processed the following business day. During peak seasons, processing may take slightly longer — we will notify you proactively if any delay arises.

Hong Kong

Given the exceptional value and nature of each SÈVE creation, pieces priced at HKD 50,000 and above are delivered exclusively via our private Concierge services or received by private appointment. For acquisitions under HKD 50,000, SF Express is also available. Please select your preferred method at checkout — a member of our team will follow up to confirm the details.

Concierge Delivery

Available for all pieces.

A member of the SÈVE team will deliver your piece in person, at a time and location that suits you — including a personal introduction to your HKJSL certificate and guidance on the care of your piece. Available across Hong Kong Island, Kowloon, and the New Territories.

Appointment Collection

Available for all pieces.

You are warmly invited to receive your piece by private appointment at our Hong Kong suite. Our team will reach out to arrange a time that works for you.

SF Express

Available for pieces under HKD 50,000.

Delivered via SF Express within 2–3 business days, fully insured. Complimentary on all orders.

Delivery coordination and appointment scheduling are available Monday–Saturday, 10:00–20:00 HKT. For public holiday arrangements, please reach out to our Concierge team directly.

International

Delivered via DHL Express within 3–7 business days depending on destination, fully insured. Complimentary on all orders.

All international orders are shipped on a DDU (Delivered Duties Unpaid) basis. Import duties, taxes, and customs fees at the destination are the responsibility of the recipient. Before your piece is dispatched, our Concierge team will be in touch to confirm logistics and advise on expected duties at your destination — so there are no surprises on arrival.

SÈVE ships to most international destinations. If your country is unavailable at checkout, our team can advise on feasibility and routing options.

Packaging and Gifting

Each piece is placed in an elegant case protected by a box, accompanied by your HKJSL gemological certificate and care documentation — a record of provenance and craft as enduring as the piece itself.

For gifting, a personalised message card may be enclosed. Please note your message at checkout or share it with our Concierge team at the time of order.

Order Cancellation

If you wish to cancel your order, please reach out as soon as possible. Cancellations requested before dispatch will be processed in full with no charge. Once a piece has been dispatched, we are unable to cancel the order — however, our returns process remains available to you upon delivery.

Signature & Delivery Confirmation

If a delivery attempt is unsuccessful, SF Express (domestic) or DHL (international) will retain the parcel at a local depot and issue a notification with redelivery or collection instructions. Parcels not collected or redelivered within the carrier's holding period will be returned to SÈVE. In the event of a return, our team will contact you to arrange reshipment. Please note that additional shipping charges may apply.

Tracking & Support

Once your order dispatches, you will receive a confirmation email with your tracking number and a direct carrier link.