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Top-down view of The Trilogy Oval Cabochon Ring showing the centre stone flanked by two smaller ovals and the interlocking pavé diamond band.

Service

Every SÈVE piece is crafted to endure. Should your jewellery require attention beyond daily care, the following services are available to preserve its condition and character.

Editorial side profile of model applying lipstick, wearing The Oval Mosaic Ring and The Orbit Ring in triangular bypass setting on her fingers, and The Twin Arc Drop Earrings visible against the profile silhouette, demonstrating the pieces' architectural restraint and suitability for daily ritual.

Cleaning

We offer complimentary professional cleaning for the lifetime of every piece. This includes gentle cleansing of metal and diamond elements, and a surface refresh to restore the natural lustre of the jadeite using methods appropriate for natural, untreated stone. For significant surface restoration, contact our team for an assessment before sending your piece in.

For guidance on daily maintenance and at-home cleaning:

Macro detail of the bright green oval and pear-shaped jadeite petals, round diamond centres, and the concealed metal framework beneath the pavé setting.

Repairs

Repairs outside the warranty period — including prong re-tipping, clasp replacement, and surface refinishing — are available through our trusted craftsman partners. Each piece is assessed individually, and a quote is provided before any work begins.

We do not service jadeite stones that have been altered or treated by a third party.

Macro detail of the irregular hexagonal jadeite faces, showing the natural tonal variation and the diamond rondelle separating each stone without prongs.

Resizing

Resizing is available for SÈVE rings. Availability depends on the setting and stone configuration of each piece. Contact us to discuss your ring, and we will advise on what is possible.

Editorial side profile of model looking to the right, wearing The Black Diamond Floral Earrings prominently visible against the profile silhouette, and The Oval Mosaic Ring on her finger, photographed in natural daylight against a clean backdrop demonstrating the pieces' architectural restraint and suitability for daily wear.

Certification Replacement

If your original HKJSL certificate has been lost or damaged, we can facilitate a replacement request on your behalf. All replacement certificates are issued directly by HKJSL; associated fees and processing time are the client's responsibility.

Concierge Support

If you have questions about service requests, assessments, or personal guidance, our Concierge team is available to advise.

Monday–Saturday, 10:00–20:00 HKT
Messages received outside these hours will be answered the following business day.